Shipping & Returns

You can buy your items online and pick them up at Óptica Herradores, or we can ship them directly to your home.

Shipping costs will be calculated and displayed on the checkout page before you place your order. Delivery costs for each available option will also appear in the order confirmation email.

Payment methods may affect the final shipping date due to processing time.

Gafas Canarias works with the best courier companies to ensure you receive your order on time.

Gafas Canarias does not ship orders to P.O. boxes.

Gafas Canarias has a physical store in San Cristóbal de La Laguna — Óptica Herradores. If you live nearby and prefer to pick up in person, you can choose this option during checkout.

To pick up your items, you must bring your order number and an official photo ID.

Dispatch timing depends on product availability. We confirm it before preparing the order.

After dispatch, use the carrier tracking link for transit updates.

Preparation and transit depend on availability, destination and carrier operation.

You can track your order at any time from the Order Status page, 24 hours a day, 7 days a week.

Courier shipping: If you are not home at the time of delivery, the courier will leave a notice so you can reschedule delivery or change the address.

Postal shipping: If you are not home to receive it, you will receive a notification with the information needed to pick it up at your Post Office.

If you receive a damaged product, contact our customer service team as soon as possible. If the damage occurred during transport, we will handle the claim directly with the courier company.

You have 14 calendar days from delivery to request a return or frame exchange. Prescription lens adaptation exchanges are available for 60 days, after at least 10 days of use and optometrist assessment. Refunds go to the original payment method within a maximum of 14 calendar days after approval and receipt of the returned product.

If your order includes two or more items and at least one of those products has been expressly ordered from our suppliers after the order was confirmed, a voluntary return or cancellation incurs a restocking fee of 15% of the total order value. This covers reverse logistics, inspection, relabelling and reconditioning costs incurred by taking those products out of the usual sales cycle.

The fee does not apply to manufacturing defects, transport damage, shipping or assembly errors on our part, or exchanges for difficulty adapting to prescription lenses within the warranty period. Single-item orders and orders consisting only of immediately available stock retain the usual return conditions. Email info@gafascanarias.com before placing an order if you need clarification.

Voluntary returns incur the shipping, preparation, customs, payment and management costs specified in the policy. In-stock products can be cancelled before shipment minus the payment fee. Supplier orders cancelled within the first 30 days incur management costs and non-refundable payment fees; after more than 30 days without shipment the refund is full without penalty. Customized products, prescription lenses and contact lenses cannot be cancelled once ordered from the factory.

Gift cards are non-refundable and cannot be exchanged for cash except where legally required; they do not expire. See all conditions and exceptions in the Return and Refund Policy. Contact: info@gafascanarias.com.

Shipments to third-party carriers and forwarders: If you expressly ask us to deliver your order to an external carrier, freight forwarder, reshipper or logistics intermediary designated by you, Gafas Canarias’ responsibility for the goods ends on delivery to that carrier or forwarder. From that point, risks of loss, theft, deterioration or damage during onward transport, storage or reshipment are borne by the customer and/or their contracted carrier. Gafas Canarias does not assume liability or compensation for incidents arising from logistics services not directly contracted by us. Claims must be addressed to your chosen carrier or forwarder, in accordance with their terms and applicable law.