Terms & Conditions

As established in LSSICE 34/2002:

• Company: HERRADORES 70 ÓPTICOS S.L.
• Tax ID: B38910691
• Address: C/ Herradores, 70, 38201 – San Cristóbal de La Laguna, Tenerife, Spain
• Phone: (+34) 910059622
• Email: info@gafascanarias.com
• Registry: Santa Cruz de Tenerife, Vol. 2949, Folio 30, Section 8, Sheet TF 42105

Óptica Herradores is a healthcare center authorized by the Ministry of Health. Canary Islands Health Registry No. 3588.

Professionals are registered with the College of Opticians-Optometrists of the Canary Islands. Registration numbers: 19,975, 19,977 and 20,777.

You can review our privacy policy by visiting the Privacy Policy page.

This website contains links to third-party pages for expanding information and facilitating access to our social media profiles. Gafas Canarias only manages and is responsible for its own website.

Gafas Canarias BY ÓPTICA HERRADORES is a trademark registered with the Spanish Patent and Trademark Office (OEPM). All website content is the property of Herradores 70 Ópticos or third parties.

Total or partial reproduction, copying, distribution, or commercialization is not permitted without authorization.

• Not to use the information or design without authorization from the owners.
• The user is responsible for the accuracy of the data they provide.
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• The user is responsible for comments made on the blog.

Gafas Canarias has established technical and organizational measures to ensure the security of personal data. Users who block cookies may experience navigation deficiencies.

Spanish law shall apply.

Consumers: The competent Courts shall be those of the buyer's domicile or the place of performance of the obligation.

Professional buyer: With express waiver of their own jurisdiction, they submit to the Courts of San Cristóbal de La Laguna.

You have 14 calendar days from delivery to request a return or frame exchange. Prescription lens adaptation exchanges are available for 60 days, after at least 10 days of use and optometrist assessment. Refunds go to the original payment method within a maximum of 14 calendar days after approval and receipt of the returned product.

If your order includes two or more items and at least one of those products has been expressly ordered from our suppliers after the order was confirmed, a voluntary return or cancellation incurs a restocking fee of 15% of the total order value. This covers reverse logistics, inspection, relabelling and reconditioning costs incurred by taking those products out of the usual sales cycle.

The fee does not apply to manufacturing defects, transport damage, shipping or assembly errors on our part, or exchanges for difficulty adapting to prescription lenses within the warranty period. Single-item orders and orders consisting only of immediately available stock retain the usual return conditions. Email info@gafascanarias.com before placing an order if you need clarification.

Voluntary returns incur the shipping, preparation, customs, payment and management costs specified in the policy. In-stock products can be cancelled before shipment minus the payment fee. Supplier orders cancelled within the first 30 days incur management costs and non-refundable payment fees; after more than 30 days without shipment the refund is full without penalty. Customized products, prescription lenses and contact lenses cannot be cancelled once ordered from the factory.

Gift cards are non-refundable and cannot be exchanged for cash except where legally required; they do not expire. See all conditions and exceptions in the Return and Refund Policy. Contact: info@gafascanarias.com.

Shipments to third-party carriers and forwarders: If you expressly ask us to deliver your order to an external carrier, freight forwarder, reshipper or logistics intermediary designated by you, Gafas Canarias’ responsibility for the goods ends on delivery to that carrier or forwarder. From that point, risks of loss, theft, deterioration or damage during onward transport, storage or reshipment are borne by the customer and/or their contracted carrier. Gafas Canarias does not assume liability or compensation for incidents arising from logistics services not directly contracted by us. Claims must be addressed to your chosen carrier or forwarder, in accordance with their terms and applicable law.