Order Status

At GafasCanarias we want your new glasses to arrive before you even have time to miss them. That's why we've optimized every step — from order verification to final delivery — so that most of our domestic shipments are completed in 3 to 7 calendar days.

Our commitment to speed

Real-time synchronized stock: We work with real-time available inventory; if the frame shows as "In stock", it moves to the next step within hours.

Express shipping: We partner with carriers that deliver in 48/72 hours in the Canary Islands and 2-5 days to mainland Spain and the Balearic Islands.

1. Open your account → Orders
You'll immediately see the progress line (Ordered → Processing → Shipped → Delivered) with an estimated date.

2. Track your package
As soon as it leaves our warehouse, we'll send you an email with a DHL or Correos tracking link. One click and you see the journey in real time.

3. Delivery in 2-5 days
Over 90% of domestic orders arrive in less than a week thanks to local stock and express shipping. If anything is delayed, you'll receive an automatic alert.

It is possible to modify some order details depending on its status. Visit your profile to check your order status. Modifiable details are marked with an edit button.

Cancellation of made-to-order products (before shipping)

If you purchased a product not marked as "In stock, immediate shipping", it is understood to be a made-to-order item from the supplier or manufactured specifically for you.

You can cancel the order at any time before shipping. If you decide to cancel within the first 30 days of purchase, a 5% retention of the total order amount will be applied for management costs.

If more than 30 days have passed since the purchase date and the order has not yet been shipped, you may cancel it and receive a full refund without any penalty.

Returns after delivery (right of withdrawal)

You have the right to return any product within 14 calendar days from delivery, without needing to justify the reason, provided the product has not been used and is in perfect condition.

Cancelling the purchase of an in-stock product

If the product has not been shipped and we have not started preparing your order, it will be possible to cancel and receive a full refund.

Customized products

Once ordered from the factory, they cannot be cancelled under any circumstances. Examples: Custom-made glasses or personalized color combinations. Contact lenses. Prescription lenses (only changes are accepted, not cancellations).

You must request the cancellation by sending an email to info@gafascanarias.com

1. Order placed. Order acknowledgement: you will receive an order acknowledgement message if you used a payment method other than a credit card.

2. Order in process. Order confirmation: once Gafas Canarias has received the payment and accepted the order, you will receive an order confirmation by email.

3. Order shipped. Shipping notice: when your order leaves our warehouse, you will receive a shipping notification email.

4. Additional contact: We will contact you if we need additional information, need to make modifications, or encounter any problems during delivery.

Check that the email address on your order is correct and that the message hasn't been sent to the spam folder.

In some cases, stock of certain items is limited and other items may become unavailable. We will inform you by email as soon as possible of any unexpected delays or modifications.