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Returns, cancellations and restocking fee
You have 14 calendar days from delivery to request a return or frame exchange. Prescription lens adaptation exchanges are available for 60 days, after at least 10 days of use and optometrist assessment. Refunds go to the original payment method within a maximum of 14 calendar days after approval and receipt of the returned product.
If your order includes two or more items and at least one of those products has been expressly ordered from our suppliers after the order was confirmed, a voluntary return or cancellation incurs a restocking fee of 15% of the total order value. This covers reverse logistics, inspection, relabelling and reconditioning costs incurred by taking those products out of the usual sales cycle.
The fee does not apply to manufacturing defects, transport damage, shipping or assembly errors on our part, or exchanges for difficulty adapting to prescription lenses within the warranty period. Single-item orders and orders consisting only of immediately available stock retain the usual return conditions. Email info@gafascanarias.com before placing an order if you need clarification.
Voluntary returns incur the shipping, preparation, customs, payment and management costs specified in the policy. In-stock products can be cancelled before shipment minus the payment fee. Supplier orders cancelled within the first 30 days incur management costs and non-refundable payment fees; after more than 30 days without shipment the refund is full without penalty. Customized products, prescription lenses and contact lenses cannot be cancelled once ordered from the factory.
Gift cards are non-refundable and cannot be exchanged for cash except where legally required; they do not expire. See all conditions and exceptions in the Return and Refund Policy. Contact: info@gafascanarias.com.